Policies

Do I have to pay shipping for my return items?

Yes, you will be responsible for getting the item back to us. But any exchange items sent back to you will be sent for free.

Please Send All Returns To:

The Niche Market – RETURNS
1504 Camden Road, Suite 100
Charlotte, North Carolina 28203

any questions please contact sales@thenichemarket.com


How can I check my return status?

You will be emailed when your returned item arrives to our warehouse.

We will notify you again (within 7 business days) when your return or exchange has been completed.

Please contact Customer Service for further information about your return. sales@thenichemarket.com


How long will it take for my return to be processed?

Once we have received your return at our warehouse, it should take approximately 7 business days to complete.


Can I have a refund if I return an item?

Yes, but only if your return request is made within 14 days of your original order.

Sale items & Limited Edition Items are NOT eligible for refunds.


Can I return a pair of shoes?

Only if there is a defect, or if the shoes have not been worn.
Any shoe that has visible wear and is not defective can NOT be returned.

All shoe returns must come with the original shoe box.

Returned shoes will NOT be accepted if the original shoe box has been used as packaging or is damaged in any way.

Non-Returnable Items

The following items are non-returnable.  Credit will not be issued for the following:

- All items purchased on sale
- Hair accessories or eyewear
- Intimates, bodysuits or swimwear
- All Vintage Items

Merchandise Availability

The Niche Market does not guarantee merchandise availability.